We collect account and profile details you provide, such as name, email, role, language preference, and optional contact or location details used for tutoring coordination.

We collect platform activity data needed to provide core features, including availability settings, booking records, session metadata, messages, shared files, and support interactions.

We may also collect technical and security data such as basic device, log, and authentication information to maintain service reliability, prevent abuse, and investigate incidents.

We use personal information to create and maintain accounts, connect students and tutors, manage availability and bookings, deliver messaging and file-sharing features, and provide support.

We use information for safety and integrity purposes, including fraud prevention, policy enforcement, abuse detection, and service security monitoring.

Where applicable, we use information to comply with legal obligations and to enforce our Terms, while respecting rights that cannot be waived under applicable law.

Information is shared with other users only as needed for platform functionality, such as showing relevant profile and booking details to session participants.

We may use service providers to host infrastructure, process data, and support operations. These providers are expected to handle information under appropriate contractual and security controls.

We may disclose information where required by law, legal process, or where reasonably necessary to protect users, rights, or platform security.

We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements, then delete or de-identify it where appropriate.

We apply reasonable technical and organizational safeguards to protect personal information, but no system can guarantee absolute security.

Depending on applicable law, including in Canada and Quebec, you may have rights to request access, correction, or deletion of certain personal information, subject to legal limits and verification requirements.

For users in Canada, Plumes aims to operate in line with applicable privacy requirements, including federal privacy obligations where applicable and Quebec privacy requirements, including Law 25 obligations where applicable.

Where personal information may be processed by service providers outside your province or country, we seek to apply safeguards appropriate to the sensitivity of that information.

If we make material changes to this policy, we will post an updated effective date and provide additional notice where appropriate.

For privacy questions or requests, contact us using the address below and include enough detail for us to identify your account and request.