We collect account and profile details you provide, such as name, email, role, language preference, and optional contact or location details used for tutoring coordination. We also ask for your date of birth when you create an account. We use it for one purpose only — to check that you meet the minimum age for the type of account you are opening — and it is never shown on your profile or shared with a tutor or student.

We collect platform activity data needed to provide core features, including availability settings, booking records, session metadata, messages, shared files, support interactions, and — when a session is recorded — session recordings, transcripts, and the notes and progress records generated from them (see the recordings and AI features section).

We may also collect technical and security data such as basic device, log, and authentication information to maintain service reliability, prevent abuse, and investigate incidents.

We use personal information to create and maintain accounts, connect students and tutors, manage availability and bookings, deliver messaging, file sharing, session recording, and AI-assisted session notes, agendas, and progress tracking, and provide support.

We use information for safety and integrity purposes, including fraud prevention, policy enforcement, abuse detection, and service security monitoring.

Where applicable, we use information to comply with legal obligations and to enforce our Terms, while respecting rights that cannot be waived under applicable law.

Information is shared with other users only as needed for platform functionality, such as showing relevant profile and booking details to session participants.

We may use service providers to host infrastructure, process data, and support operations. These providers are expected to handle information under appropriate contractual and security controls.

We may disclose information where required by law, legal process, or where reasonably necessary to protect users, rights, or platform security.

Tutors can record tutoring sessions. Depending on the tutor’s plan, an online session may be recorded as audio or as audio and video, and an in-person session may be recorded as audio; sessions on the free tutor plan are not recorded. During an online session, while a recording is active, a visible “Recording” indicator is shown to everyone in the room, including guests who join through a session link. For in-person sessions, the tutor is responsible for telling everyone present that the session is being recorded.

When a session is recorded, we use third-party artificial-intelligence services to transcribe the session audio and, on eligible tutor plans, to generate session notes, a suggested agenda for the next session, and — for supported subjects — an automated estimate of the student’s progress across topics, with a score and short reasoning. These outputs are produced from the session transcript to deliver these features to you and the other session participant.

Automated progress estimates are indicative aids for tutors and students. They are not a formal evaluation, grade, or decision, and a tutor remains responsible for interpreting them. If you would like to know more about how an automated estimate about a student was produced, you can contact us using the address below.

Session recordings, transcripts, and generated documents are stored with a cloud storage provider located in Canada. Some processing — including the AI transcription and analysis described above, and the real-time connection that carries an online call — is performed by service providers that may be located outside your province or country, including outside Canada. Recordings are deleted 12 months after the session. The transcript and the notes made from it are kept, so your history stays available to you and your tutor or student. See the retention and rights section below.

We retain information for as long as needed to provide the service and its history, meet legal obligations, resolve disputes, and enforce agreements. Recordings are deleted 12 months after the session, always. Transcripts, notes, and your progress history are kept while your account is active, so they stay available to you and your tutor or student. You can delete your own recordings and files at any time; what happens when you close your account entirely is described in the next paragraph.

When you close your account, your profile, your sign-in credentials, and anything only you could see are deleted. Your sessions, messages, shared files, and the transcripts and summaries built from your sessions remain available to the tutor or student you worked with — that record is their personal information as well as yours. Your profile name and picture are removed from it and you appear only as a former user; what was said in a session or written in a message is kept as it was said and written. Closing your account signs you out for good, so download a copy of your data from your profile before you close it. The session audio and video of your sessions are destroyed 30 days after closure, which is how long the other participant has to save their copy. Where a pair of accounts are both closed, the shared record between them is destroyed in full.

The same applies in the other direction. When someone you worked with closes their account, your shared record stays with you — your sessions, messages, files, transcripts and notes — with their name replaced. Any sessions you had booked with them are cancelled at no charge, and the session audio and video you recorded together are destroyed 30 days later, because their voice is in those recordings. We notify you when this happens and tell you the date, so you can save anything you want to keep.

Some information is kept past account closure because the law requires it. Where you have been billed or paid through the platform, the identity and transaction details tied to those records are retained for six years after the end of the tax year they relate to, as Canadian tax law requires, and are then destroyed.

We apply reasonable technical and organizational safeguards to protect personal information, but no system can guarantee absolute security.

If a confidentiality incident involving your personal information occurs and presents a risk of serious injury, we will notify you and, where Quebec law requires it, the Commission d’accès à l’information, and we maintain a register of such incidents.

Depending on applicable law, including in Canada and Quebec, you may have rights to request access, correction, or deletion of certain personal information, subject to legal limits and verification requirements. You also have the right to receive the personal information you provided to us in a structured, commonly used technological format — the data download available from your profile is provided for that purpose.

The person in charge of the protection of personal information at Plumes is the platform’s highest-ranking officer, reachable at the address below. You may contact them to exercise your rights of access, correction, deletion, or portability, to withdraw consent, or to raise any concern about how your information is handled.

For users in Canada, Plumes aims to operate in line with applicable privacy requirements, including federal privacy obligations where applicable and Quebec privacy requirements, including Law 25 obligations where applicable.

Some of our service providers — including our AI processing and real-time video providers — may store or process personal information outside your province or country, including outside Canada, while session recordings and transcripts are stored in Canada. Where information is processed outside your province or country, we seek to apply safeguards appropriate to its sensitivity.

If we make material changes to this policy, we will post an updated effective date and provide additional notice where appropriate.

For privacy questions or requests, contact us using the address below and include enough detail for us to identify your account and request.