Plumes is a software platform for connecting tutoring participants and organizing sessions. Features may include tutor profiles, subject matching, recurring availability, booking requests, messaging, file sharing, and session notes.

Tutors are independent service providers and are responsible for the information they publish, their rates, their availability, and the tutoring services they deliver. Students and guardians are responsible for selecting tutors and supervising learning arrangements.

Plumes is not a school, employer, medical provider, emergency service, law firm, or financial advisor. We do not guarantee learning outcomes, grades, admissions results, or certifications.

You must provide accurate information, keep account credentials secure, and promptly update profile and contact details when they change. You are responsible for activity from your account, except where the law says otherwise.

Use by minors must comply with applicable law and should be supervised by a parent, guardian, or authorized institution when required. Adults creating or managing accounts for minors are responsible for permissions and supervision.

You may not impersonate others, create accounts using false identity details, or use the service for unlawful activity.

Session status, location mode (online or in person), rates, and timing are set through the product flow. A booking is not final until it is confirmed in the platform.

Where payment processing is enabled, charges, refunds, and payout timing follow the checkout terms shown at the time of purchase and any applicable payment processor rules.

Users must act in good faith with scheduling and cancellations. Repeated no-shows, abusive disputes, or misuse of booking tools may lead to account restrictions after review.

You keep ownership of your content. You grant Plumes a limited, non-exclusive license to host, process, transmit, and store content only as needed to operate, secure, and improve the service.

You may only upload or share content you have the right to use. Do not upload malware, unlawful material, or content that harasses, exploits, threatens, or violates privacy or intellectual property rights.

Tutoring integrity is required. Users may not use Plumes to facilitate cheating, fraud, impersonation, or unauthorized access to accounts or data.

Plumes processes account, booking, profile, and communication data to provide platform functions, maintain security, prevent abuse, and meet legal obligations. Further details should be described in a separate Privacy Policy.

For users in Canada, privacy handling should align with applicable federal and provincial law, including PIPEDA where applicable and Quebec privacy requirements, including Law 25 obligations where applicable.

Nothing in these Terms is intended to limit non-waivable rights under applicable consumer protection or civil law, including rights available to consumers in Quebec under mandatory law.

Plumes may update these Terms when features, legal requirements, or safety practices change. Material changes should be communicated in-app, by email, or by other reasonable notice.

Accounts or content may be limited or removed where reasonably necessary for safety, legal compliance, fraud prevention, or major policy violations. Where appropriate, users should receive notice and a way to request review.

These Terms are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec, and disputes should be brought before competent courts in Quebec unless mandatory law requires another venue.

Questions about these Terms can be sent to the contact address below with enough detail for account, booking, message, file, or policy review.