Plumes is a software platform for connecting tutoring participants and organizing sessions. Features may include tutor profiles, subject matching, recurring availability, booking requests, messaging, file sharing, and session notes.

Tutors are independent service providers and are responsible for the information they publish, their rates, their availability, and the tutoring services they deliver. Students and guardians are responsible for selecting tutors and supervising learning arrangements.

Plumes is not a school, employer, medical provider, emergency service, law firm, or financial advisor. We do not guarantee learning outcomes, grades, admissions results, or certifications.

You must provide accurate information, keep account credentials secure, and promptly update profile and contact details when they change. You are responsible for activity from your account, except where the law says otherwise.

You must be at least 14 years old to open a student account and at least 18 years old to open a tutor account. We ask for your date of birth when you create an account so we can check this, and signup is refused when the date given is below the minimum for that account type. Use by a minor must comply with applicable law and should be supervised by a parent, guardian, or authorized institution when required.

You may not impersonate others, create accounts using false identity details, or use the service for unlawful activity.

Session status, location mode (online or in person), rates, and timing are set through the product flow. A booking is not final until it is confirmed in the platform.

Plumes does not currently process payments: sessions and tutor plans are provided at no charge for now, and no card or session charges are made through the platform today. If and when paid billing is enabled, charges, refunds, and payout timing will follow the checkout terms shown at the time of purchase and any applicable payment processor rules.

Users must act in good faith with scheduling and cancellations. Repeated no-shows, abusive disputes, or misuse of booking tools may lead to account restrictions after review.

You keep ownership of your content. You grant Plumes a limited, non-exclusive license to host, process, transmit, and store content only as needed to operate, secure, and maintain the service and to deliver its features to the session’s participants.

You may only upload or share content you have the right to use. Do not upload malware, unlawful material, or content that harasses, exploits, threatens, or violates privacy or intellectual property rights.

Tutoring integrity is required. Users may not use Plumes to facilitate cheating, fraud, impersonation, or unauthorized access to accounts or data.

You may close your account at any time from your profile. When you do, your profile and anything only you could access are deleted, and your profile name and picture are removed from the shared record — what was said in a session or written in a message is kept as it was. Sessions, messages, shared files, and the transcripts and summaries produced from your sessions remain available to the tutor or student you worked with, because that record is theirs as much as yours; session audio and video are destroyed 30 days after closure. The same applies when they close their account instead of you. Records we are required by law to keep — such as those supporting billing and tax reporting — are retained for the period the law requires. Our Privacy Policy describes this in full.

Tutors can record tutoring sessions: online sessions as audio or, on some plans, audio and video, and in-person sessions as audio. During an online session, a visible “Recording” indicator is shown to everyone in the room while recording, and by continuing in the session while that indicator is shown, you acknowledge that it is being recorded. For in-person sessions, the tutor is responsible for informing everyone present before recording. If you do not want to be recorded, do not continue with the session and arrange an alternative with the other participant.

The tutor who starts a recording is responsible for having any consent required for it, including consent from a parent or guardian when a student is a minor and any consent required under applicable law. Recordings, transcripts, and generated documents are shared only with the participants of that session and are handled as described in our Privacy Policy.

We use third-party AI services to produce transcripts and, on eligible plans, session notes, next-session agendas, and automated progress estimates. These are provided to help tutors and students and may contain errors; they are not a formal evaluation or a guarantee of accuracy, results, or outcomes, and they do not replace a tutor’s own judgment.

Plumes processes account, booking, profile, and communication data to provide platform functions, maintain security, prevent abuse, and meet legal obligations. Further details should be described in a separate Privacy Policy.

For users in Canada, privacy handling should align with applicable federal and provincial law, including PIPEDA where applicable and Quebec privacy requirements, including Law 25 obligations where applicable.

Nothing in these Terms is intended to limit non-waivable rights under applicable consumer protection or civil law, including rights available to consumers in Quebec under mandatory law.

Plumes may update these Terms when features, legal requirements, or safety practices change. Material changes should be communicated in-app, by email, or by other reasonable notice.

Accounts or content may be limited or removed where reasonably necessary for safety, legal compliance, fraud prevention, or major policy violations. Where appropriate, users should receive notice and a way to request review.

These Terms are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec, and disputes should be brought before competent courts in Quebec unless mandatory law requires another venue.

Questions about these Terms can be sent to the contact address below with enough detail for account, booking, message, file, or policy review.